Privacy Policy for Claro Home Services
Last updated: 06 August 2026
1. Who we are
Claro Home Services ("we", "us", "our") provides domestic cleaning services in the UK, including standard cleaning, deep cleaning, end of tenancy cleaning and BnB/short‑stay cleaning.
If you have any questions about this policy or how we use your data, you can contact us at:
• Email: clarohomeservices.booking@gmail.com
• Phone: 07836604039
2. What personal data we collect
We collect the following types of personal data:
• Contact details: name, email address, phone number, address
• Booking details: service type, property details you choose to share, preferred dates and times
• Communication records: messages you send via our website forms or email
• Payment‑related information: we do not store full card details, but our payment providers may process your payment information securely
• Usage data: information about how you use our website (for example, pages visited, time on site) via cookies and analytics tools
3. How we collect your data
We collect data when you:
• Fill in a contact or enquiry form on our website
• Make an online booking
• Communicate with us by email, phone or message
• Use our website, where cookies and analytics tools may collect usage information
4. How we use your data
We use your personal data to:
• Provide and manage our cleaning services
• Arrange and confirm bookings and appointments
• Respond to your enquiries and messages
• Send booking confirmations, reminders and updates
• Improve our services and website using analytics
• Meet our legal and accounting obligations
5. Legal bases for processing
We rely on the following legal bases under UK data protection law:
• Contract: to provide the services you have requested or booked
• Legitimate interests: to run and improve our business, communicate with you about your bookings, and keep records
• Legal obligation: to keep records required by law (for example, tax and accounting)
6. Sharing your data
We may share your data with trusted third parties, such as:
• Payment providers who process your payments securely
• Email and communication tools we use to send confirmations and updates
• Website and analytics providers (for example, tools that help us understand how our site is used)
These third parties only receive the information they need to perform their services and must keep your data secure and confidential.
We do not sell your personal data.
7. International transfers
Some of our service providers may be located outside the UK. Where this happens, we take steps to ensure your data is protected, for example by using contracts that include appropriate data protection safeguards.
8. How long we keep your data
We keep your personal data only for as long as necessary to:
• Provide our services and manage your bookings
• Meet legal, accounting and reporting requirements
When we no longer need your data, we will delete or anonymise it.
9. Your rights
Under UK data protection law, you have the right to:
• Access the personal data we hold about you
• Ask us to correct inaccurate or incomplete data
• Ask us to delete your data in certain circumstances
• Object to or restrict how we use your data in certain cases
• Ask us to transfer your data to you or another provider where technically possible
To exercise any of these rights, please contact us at clarohomeservices.booking@gmail.com.
10. Cookies and analytics
Our website may use cookies and similar technologies to:
• Make the site work properly
• Remember your preferences
• Help us understand how visitors use our site through analytics
You can usually control cookies through your browser settings. If you disable certain cookies, some parts of the website may not work properly.
11. Third‑party links
Our website may contain links to other websites. We are not responsible for the privacy practices or content of those sites. We recommend you read their privacy policies.
12. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.
If you continue to use our services after we make changes, we will treat this as acceptance of the updated policy.