Please read these terms carefully before booking a service with Claro Home Services.
Terms and Conditions – Claro Home Services
Last updated: 06 August 2026
1. About us
Claro Home Services ("we", "us", "our") provides domestic cleaning services in the UK, including standard cleaning, deep cleaning, end of tenancy cleaning and BnB/short‑stay cleaning.
By booking a service with us, you agree to these Terms and Conditions.
2. Services
2.1 We will provide cleaning services as described in your booking (service type, date, time and property address).
2.2 We will make reasonable efforts to arrive on time, but times are approximate and may vary due to traffic or other circumstances beyond our control.
2.3 You are responsible for providing safe access to the property and informing us of any special instructions or areas that require extra care.
3. Bookings and changes
3.1 Bookings can be made online through our website or by contacting us directly.
3.2 You are responsible for ensuring that your contact details, address and booking information are correct.
3.3 If you need to change the date, time or type of service, please contact us as soon as possible. Changes are subject to availability.
4. Cancellations and late changes
4.1 If you need to cancel or reschedule a booking, please give us at least 24 hours’ notice.
4.2 Cancellations or rescheduling with less than 24 hours’ notice may be subject to a cancellation fee of up to 50% of the service price.
4.3 If we arrive at the property and cannot gain access, or the booking is cancelled on arrival, we may charge the full service price.
5. Prices and payment
5.1 Prices for our services are shown on our website or confirmed at the time of booking.
5.2 We reserve the right to update our prices from time to time. Any changes will not affect confirmed bookings.
5.3 Payment is due as stated in your booking confirmation (for example, at the time of booking or on the day of service).
5.4 We may use third‑party payment providers to process payments securely. We do not store full card details.
6. Your responsibilities
6.1 You must ensure that the property is safe for our cleaners to work in, including safe access, electricity, lighting and running water.
6.2 Please secure any valuables. We are not responsible for loss of money, jewellery or other valuables that have not been safely stored.
6.3 If there are pets at the property, you are responsible for ensuring they are safe and do not interfere with the cleaning.
7. Our responsibilities and limitations of liability
7.1 We will provide our services with reasonable care and skill.
7.2 If you are not satisfied with the service, please contact us within 24 hours so we can review and, where appropriate, arrange a remedy.
7.3 We are not liable for:
• Normal wear and tear or pre‑existing damage
• Damage caused by faulty equipment, fixtures or fittings at the property
• Loss or damage that we could not reasonably foresee when the contract was made
7.4 Our total liability for any claim arising out of our services is limited to the amount you paid for the relevant service, except where the law does not allow such a limitation.
8. Access and keys
8.1 If you provide us with keys or access codes, you are responsible for ensuring they work and are clearly labelled.
8.2 We will take reasonable care of any keys you provide and will only use them to access your property for agreed services.
9. Health and safety
9.1 We reserve the right to refuse or stop work if the property is unsafe or if conditions pose a risk to our cleaners’ health and safety.
9.2 We may decline to clean certain items or areas if doing so would be unsafe or likely to cause damage.
10. Complaints
10.1 If you have a complaint about our services, please contact us as soon as possible at clarohomeservices.booking@gmail.com with details of the issue and your booking information.
10.2 We will review your complaint and aim to respond within a reasonable time.
11. Privacy
11.1 We handle your personal data in line with our Privacy Policy, which explains what data we collect, how we use it and your rights. Please refer to our Privacy Policy on our website for more details.
12. Changes to these Terms
12.1 We may update these Terms and Conditions from time to time. Any changes will be posted on our website with an updated "Last updated" date.
12.2 By continuing to use our services after changes are made, you agree to the updated Terms and Conditions.
13. Governing law
13.1 These Terms and Conditions are governed by the laws of England and Wales.
13.2 Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.